Thank you for using FasyChat product and/or services! To use the FasyChat product and/or services provided by STARMOON PTE.LTD., you should read and comply with the "Privacy Policy" (this "Privacy Policy").

Please note that this Privacy Policy does not apply to the following situations: products and/or services contained in or linked to third-party products and/or services provided in our products and/or services (including any third-party client applications, websites, and/or other products and/or services). These products and/or services are operated by third parties, and the personal information processing rules explained by the third party shall apply when you use such products and/or services.

FasyChat/STARMOON PTE.LTD. ("we" or "our") attaches great importance to user privacy and personal information protection. When you use our products and/or services, we may collect and use your relevant information. Through this Privacy Policy, we would like to explain to you how we collect, use, store, share, and transfer this information when you use our products and/or services, as well as the methods we provide for you to access, update, delete, and protect this information. When you use our products and/or services, you may provide information in conversations with AI characters. We only process this information in the manner described in this Privacy Policy, such as allowing you to have personalized and secure conversations and interactions with AI characters, and allowing your AI characters to learn from your interactions to improve your conversations. We may also use information about your visits to our website to promote our services, but we will never use your FasyChat conversation content for marketing or advertising purposes or disclose it. If you do not agree with this Privacy Policy, you should not access or use this product and/or services.

You agree that in order to comply with relevant laws and regulations and to achieve the functionality and service requirements of the product, we will process your relevant personal information in accordance with the provisions of this Privacy Policy. However, this does not mean that as soon as you start using our products and/or services, we will process all personal information mentioned in this Privacy Policy. When you use specific functions or to comply with relevant laws and regulations, we will process your relevant personal information based on the "minimum necessary" principle to achieve clear and reasonable purposes; and in specific functional scenarios involving the processing of sensitive personal information and granting of system permissions, we will seek your separate consent. At the same time, in specific functional scenarios, you may refuse to provide us with relevant personal information, but this may result in your inability to use specific functions. We will provide relevant explanations in this Privacy Policy to help you better understand.

In addition to this Privacy Policy, in specific scenarios, we will separately explain the processing purposes, methods, scope, and other rules of the corresponding information in a timely manner (including but not limited to updating this Privacy Policy, re-signing documents, page prompts, pop-ups, emails, or other ways that are convenient for you to know), and process them after obtaining your authorized consent (if applicable).

The capitalized terms used in this Privacy Policy that are not defined shall have the meanings specified in the FasyChat Terms of Service.

This Policy will help you understand the following:

1. How we collect and use your personal information;
2. How we use cookies;
3. How we share, transfer, andpubliclydisclose your personal information;
4. How we protect and store your personal information;
5. Your rights;
6. How we handle personal information of minors;
7. How your personal information is transferred globally;
8. Legal basis for data processing;
9. Notificationsand revisions;
10. How to contact us;
11. Applicable laws and dispute resolution.

We are well aware of the importance of personal information to you and will do our best to protect the security and reliability of your personal information. We are committed to maintaining your trust in us, and at the same time, we promise to adopt appropriate security measures in accordance with industry standards to protect your personal information.

Please carefully read and understand this Privacy Policy before using our products or services. By continuing to use our products and/or services, you indicate that you have fully read and understood the entire contents of this Privacy Policy.

Personal information refers to various information recorded electronically or by other means that can identify the specific identity of a natural person individually or in combination with other information, or reflect the activities of a specific natural person. The personal information mentioned in this Privacy Policy includes: basic information (including personal name, date of birth, gender, age, address, personal phone number, email address, etc.); personally identifiable information (including ID card number, etc.); network identity information (including account, IP address, email address, and passwords, passcodes, and password protection answers related to the above); personal property information (including recharge and consumption records and virtual property information); personal device information (including hardware model, device MAC address, operating system type, software list unique device identifier); personal location information (including country, region information, etc.); storage information and clipboard information.

Sensitive personal information refers to personal information that, once leaked, illegally provided, or abused, may endanger personal and property safety, easily cause damage to personal reputation and physical and mental health, or result in discriminatory treatment, etc. The sensitive personal information mentioned in this Privacy Policy includes: your property information (including recharge and consumption records and virtual property information); personally identifiable information (including ID card number, etc.); network identity information (including account passwords, email addresses, and passwords and password protection questions and answers related to the above), etc.

1. How we collect and use your personal information

1.1 The scope of personal information we collect depends on the FasyChat features you use and how you use them. Our products and/or services include several core functions that encompass the necessary functionalities for conducting online chat conversations, enhancing our products and/or services, and ensuring transaction security. We may only be able to achieve these functionalities by collecting, storing, and using information related to you. If you do not provide the relevant information, you may not be able to enjoy the products and/or services we provide. We may collect the following information from you:

1.1.1 Information you directly provide to us

By using our services, you may provide us with the following information:

1. Account information. Your username, password, and information disclosed in your user profile. If you choose to register or log in to our service using a social media account on a corresponding network (such as Facebook, Google), we need to collect your unique identifier Open ID, location, and commonly used personal device. By logging in through a third-party service account, you agree that the third party provides us with relevant personal information. Connecting your account to a third-party account is entirely optional, and when you attempt to connect, you can choose whether to grant permission. We may retain information we previously collected from you. If you refuse to provide such personal information, you will not be able to complete the registration process and therefore cannot use our service.
2. Proof of your identity or age. Sometimes we may require you to provide proof of identity or age to use certain features. For example, when you log in, we may ask you to register your age so that we can determine if you are suitable to experience/use our application.
3. Information and content. We process the content you upload or generate in our products/services, including audio and video files, comments, feedback, ratings, and related metadata such as the creation time, location, and creator of the content.
4. User service information. Any information you provide when communicating with our support team, seeking our technical and/or customer service support, and/or exercising any legitimate rights as a data subject. When we receive your support request, we use such information to provide relevant support as per your request. When we receive your request as a data subject, we use such information to verify the requester's identity to ensure that he/she is the person authorized to make the information access request or other requests in accordance with the law.
5. Messages. We collect information you provide when composing, sending, or receiving messages through our services. This information includes the content of the messages and information related to the messages, such as the time the messages were sent, received, or read, and the participants in the messages.
6. Interests and preferences. You can choose conversation preferences, such as the topics you want to discuss, and communication preferences, such as the times you prefer to use FasyChat. We may also understand your interests and preferences through your use of the servicesin order to personalize your conversations and service features.
7. If you choose to participate in our surveys or activities, we may ask you to provide information such as your address, phone number, email address, etc., to verify your identity and enable you to participate in the activity and receive any prizes you may be eligible for.
8. If you provide us with personal information related to third parties, including but not limited to third-party voices and personal images, by submitting such information to us, you indicate that you have obtained the consent of the third party in accordance with all applicable laws and regulations to provide us with such third-party personal information for the respective purposes.

1.1.2 Personal Information Provided or Generated by You in the Use of the Services

We will automatically record the following information regarding you, your computer or mobile device, your network, and your long-term interaction with our services and communication with us during the use of the services:

1. Device and network data. This includes general location information such as the operating system, manufacturer and model of your computer or mobile device, browser, IP address, device and cookie identifiers, language settings, mobile device carrier, and country or region. We and our third-party suppliers (including advertising networks and analytics companies such as Google Analytics) may use cookies, web beacons, and other tracking technologies to collect information about the computer or device (including mobile devices) you use to access the service. As described below, we may collect and analyze information including, but not limited to: (i) browser type; (ii) ISP or operating system; (iii) domain name; (iv) access time; (v) referring/exit pages; (vi) page views; (vii) IP address; (viii) unique device identifiers (such as IDFA or Android ID); (ix) the version of the service you use; and (x) the type of device you use.
2. Usage data. This includes information about how you use the services, such as your interactions with the services, links and buttons clicked, and page visits.

Our advertising partners may also use such technologies to collect limited information about your device and interactions with the services, such as links clicked, pages visited, IP address, advertising ID, and browser type. However, they will never have access to your conversations with FasyChat or any photos or other content submitted by you through the application.

1. Social networks and interactions. In order to provide you with a better social networking experience and increase the visibility of your user-generated content, we may ask for your permission to access your device's address book when you log in, so that we can find friends for you within the FasyChat community. You can refuse to grant us this access without affecting your use of other features of FasyChat. We may also recommend users you may be interested in following based on data analysis, which you can refuse or disable.
2. Chats and messages. When you use the instant messaging chat function, we may collect your text chat data and/or voice chat data, depending on the specific method you use. Please rest assured that your chat data is encrypted and we only process it for security purposes, such as automatically filtering illegal information related to pornography, violence, or fraud.
3. Communication information. If you communicate with us through other means, we may collect your name, contact information, and the content of any messages you send.
4. Payments and transactions. We may provide you with recharge or payment functions. When you initiate a payment request using our recharge or payment functions, we need to collect information such as your user ID, country/region, payment currency, payment amount, payment time, payment method, and order number, in order to complete the payment and transaction process through application programming interfaces (APIs) supported by third-party payment service providers. Our third-party payment processor will collect your payment information. We will retain your purchase records, the features you choose, and the rewards you obtain and use. As credit card settlements are handled by appropriate third-party payment institutions, we do not retain your credit card number or security code. To prevent money laundering and related illegal activities, when you withdraw virtual assets from FasyChat, we may ask you to provide government-issued identification documents to verify your identity in compliance with relevant legal obligations.
5. Feedback and reports. When you use the feedback function in FasyChat, we need to collect feedback descriptions and screenshots. If you do not provide such information, we may not be able to help you resolve issues or respond to your feedback. Additionally, if you wish to make a report (e.g., when you discover any illegal content, illegal user activities, or infringement of your rights), we need to collect your report description, report type, and relevant chat records (if any) in order to understand the facts and assist you in resolving the issue.
6. Improving user experience. In order to improve your user experience (e.g., making it easier for you to view information about your account, sending you push notifications, providing you with personalized content and services that you may be interested in), we may automatically collect information about your language settings, gender, clicks and interactions, program progress (including login status, interaction information/status, etc.), country/region, screen resolution, anonymous user identifiers, and analyze this data.
7. Maintenance of stability and security. In order to maintain the stability and security of FasyChat and your account, we will automatically collect data related to the operation of the mobile application and your online activities when you use FasyChat, such as data related to your login status, clicks and interactions, user device data (such as IMEI and other device identifiers), operating system data, and network information (such as IP address).

1.2. How We Use Your Information

1.2.1. General Principles of Personal Data Processing

According to this Privacy Policy, personal data is processed by STARMOON PTE.LTD. As the data controller, we adhere to the following fundamental principles: (i) compliance with laws and good faith; (ii) accuracy and keeping up to date when necessary; (iii) processing for specific, explicit, and lawful purposes; (iv) limited to the purposes of processing and data minimization; (v) retention period as required by relevant laws or the duration necessary for the processing purposes.

1.2.2. Use of Your Information

We will use your information for the following purposes:

1. Operation and Management of Services

Providing and maintaining the content and functionality of the services; fulfilling our obligations arising from contracts we have entered into with you; creating your account and profile; facilitating payments and transactions, including purchasing premium features and managing your virtual assets, rewards; responding to your inquiries, comments, feedback, or questions and resolving issues; managing our relationship with you, including sending you administrative information related to our services.

1. Provision of Core Functions of the Application

Providing you with personalized AI characters and allowing you to personalize your profile, interests, and AI characters; enabling you to have personalized and secure conversations and interactions with AI characters and allowing your AI characters to learn from your interactions to improve your conversations.

1. Monitoring and Protecting Services

Preventing fraud, criminal activities, and abuse of our services and ensuring the security of our IT systems, architecture, and networks (including testing, system maintenance, support, and data hosting).

1. Analysis of ServicesUsage Trends

Aggregating, anonymizing, and de-identifying personal information. Analyzing the usage and effectiveness of our services. Improving and enhancing the functionality of our services. Developing our business and marketing strategies.

1. Marketing and Promotional Services

Sending you information via email that we believe you may be interested in, such as information about our services, functions, and surveys.

We may use the contact information you provide (such as email address) for user surveys or to send you information about products and services that may be of interest to you. In cases where applicable laws and regulations require, we will seek your consent before sending you marketing information. If you are not interested in receiving such information, you can opt out at any time during the communication process, for example, by clicking the unsubscribe/opt-out option or by sending us an unsubscribe reply.

1. Enforcement of Our Agreements, Compliance with Legal Obligations, and Defense against Legal Claims and Disputes

Enforcing and complying with our terms and policies; protecting our rights, privacy, security, or property, as well as those of others; ensuring the integrity of our services; verifying the age of registered users; defending against legitimate claims and disputes; collecting outstanding debts; retaining transaction records and complying with legal procedures.

1.2.3. Please be aware that for the functionality and security of our business and products, we may use third-party SDKs. These third parties may also request or use relevant operating system permissions. For detailed information, please refer to Section 3 of this Privacy Policy.

2. How We Use Cookies and Similar Technologies

2.1. Like many online services, we use cookies and similar technologies to operate and provide our services and to improve user experience. Cookies are typically small text files that contain identifiers, site names, and some numbers and characters. When you use FasyChat, they are stored in your device's browser directory or program data subfolder. Cookies allow FasyChat to access or store information about you, your settings, or your device from within the application. They are primarily used to ensure the expected functionality of FasyChat, to ensure its proper operation, and to help you have a more seamless browsing experience.

2.2. We and our service providers use cookies, scripts, or similar technologies to manage the services and collect information about you and your use of the services. These technologies help us identify you, customize or personalize your experience, provide you with additional products or services, and analyze the usage of our services to make them more useful to you. These technologies may also allow us to collect demographic and statistical data and provide this information to our service providers to assist them in providing services.

2.3. Generally, cookies do not contain any information that directly identifies you. However, they can provide you with a more personalized user experience. If you do not accept these cookies, you may not be able to use all the features of FasyChat. For example, we use first-party cookies to save your login information to help you have a more seamless browsing experience. Such cookies are essential for the proper functioning of FasyChat. You can learn more about cookies at www.allaboutcookies.org.

2.4. We promise not to use cookies for any purposes other than those described in this Privacy Policy. You can manage or delete all cookies stored within the software according to your preferences. Most web browsers automatically accept cookies and provide the option to clear browser cache data. You can modify your browser settings to clear or reject cookies according to your needs; however, this may mean that you may not fully utilize our services.

3. How We Share, Transfer, and PubliclyDisclose Your Personal Information

3.1. Sharing

We will not share your personal information with any company, organization, or individual, except in the following cases:

1. With your explicit consent or authorization obtained in advance;
2. When required by applicable laws, regulations, or mandatory administrative or judicial requests;
3. We may share your personal information with our affiliates. However, we will only share the necessary personal information and be bound by the purposes stated in this Privacy Policy. If our affiliates intend to change the purposes of processing personal information, they will seek your authorization and consent again;
4. Sharing your information is necessary to fulfill the core functions of our products and/or services or to provide the services you need;
5. To handle disputes or conflicts between you and others at your request;
6. We may share your personal information with third parties such as partners to ensure the smooth completion of the services provided to you. However, we will only share your personal information for legitimate, lawful, necessary, specific, and explicit purposes, and only share the personal information necessary to provide the services. Our partners are not authorized to use the shared personal information for any other purposes. Our partners include the following types:

(i) Authorized partners for advertising and analytics services. Unless we have your permission, we will not share your personally identifiable information (such as your name, email address, or any information that can be used to contact or identify you) with partners who provide advertising and analytics services. We may share your personal information and the indirect user profile formed by the collection of your non-personal information with partners who entrust us to carry out promotional activities ("Entrusting Parties"). We will only provide the Entrusting Parties with information about the coverage and effectiveness of the promotion, without providing your personally identifiable information, or we will aggregate this information so that it does not identify you personally.

(ii) Suppliers, service providers, and other partners. We may send information to suppliers, service providers, and other partners (such as Google Analytics) that support our business globally. This support includes providing technical infrastructure services, analyzing the usage of our services, measuring the effectiveness of advertisements and services, providing customer service, facilitating payments, or conducting academic research and surveys. For companies, organizations, and individuals with whom we share personal information, we will sign strict confidentiality agreements with them, requiring them to handle personal information in accordance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures.

3.2. Transfer

We do not transfer your personal information to any company, organization, or individual, except in the following cases:

1. With your explicit consent or authorization obtained in advance;
2. When required by applicable laws, regulations, or mandatory administrative or judicial requests;
3. In the event of a merger, acquisition, asset transfer, or similar transaction, if personal information transfer is involved, we will require the new company or organization holding your personal information to continue to be bound by this Privacy Policy. Otherwise, we will require the company or organization to obtain your authorization and consent again.

3.3. Public Disclosure

We will only disclose your personal information under the following circumstances and with the premise of adopting industry-standard security measures:

1. Disclosing the personal information you specify in a manner explicitly agreed upon by you upon your request;
2. When required by law, regulations, mandatory administrative enforcement, or judicial requests, we may disclose your personal information according to the requested types of personal information and disclosure methods. Subject to compliance with laws and regulations, when we receive requests for such disclosure information, we will require the presentation of corresponding legal documents, such as court subpoenas or investigation letters, etc.

4. How We Protectand StoreYour Personal Information

We attach great importance to the security of personal information and take all reasonable and feasible measures to protect your personal information:

4.1. We have implemented security measures that comply with industry standards to protect the personal information you provide, in order to prevent unauthorized access, disclosure, use, modification, damage, or loss of data. For example, when exchanging data (such as credit card information) between your browser and the "service," it is protected by SSL encryption. We use encryption technology to ensure the confidentiality of data. We employ encryption technologies such as Transport Layer Security (TLS) and provide browsing services through HTTPS to ensure the security of user data during transmission. Servers and databases are protected by multiple layers of strict firewalls. Important data is stored offline or in separate locations, so that vulnerabilities in one system do not affect other parts of the data. We use trusted protection mechanisms to prevent data from being maliciously attacked. We deploy access control mechanisms to ensure that only authorized personnel can access personal information. We also conduct security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.

4.2. We will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected. We will only retain your personal information for the purposes and duration described in this privacy policy, unless an extension of the retention period is necessary or permitted by law and regulations.

4.3. The internet is not an absolutely secure environment. For example, communication methods such as email and instant messaging with other users are not encrypted. We strongly recommend that you do not send personal information through such means. Additionally, please use complex passwords to assist us in ensuring the security of your account.

4.4. The internet environment is not 100% secure. We will make every effort to ensure or guarantee the security of any information you send to us. If our physical, technical, or managerial protective measures are compromised, resulting in unauthorized access, disclosure, alteration, or destruction of information, and causing damage to your legitimate rights and interests, we will assume corresponding legal responsibilities.

4.5. In the event of a personal information security incident, we will promptly inform you in accordance with the requirements of laws and regulations: the basic situation and possible impacts of the security incident, the measures we have taken or will take to address the incident, suggestions for you to prevent and reduce risks, and remedial measures for you. We will inform you of the relevant details of the incident through email, letter, phone call, push notification, or other means. If it is difficult to notify each individual data subject, we will make reasonable and effective public announcements.

At the same time, we will proactively report the handling of personal information security incidents to relevant information protection authorities (if applicable).

5. Your Rights

In accordance with applicable laws, regulations, standards, and common practices in other countries or regions, we will ensure that you have the following rights regarding your personal information:

5.1. Opt-out of Marketing Communications

You may unsubscribe from marketing-related emails and other communications by following the unsubscribe or opt-out instructions provided in the communications we send you, or by contacting us at [email protected]. You may continue to receive service-related emails and other non-marketing emails from us.

5.2. Opt-out of Personal Information Sale and Sharing for Targeted Advertising

We share information with third-party advertising partners and allow them to collect information about your visits to our website using cookies and other tracking technologies for the purpose of displaying targeted advertisements on the internet, as described in Section 2 of this Privacy Policy. Disclosure of information to these partners may be considered a "sale" or "sharing" of personal information or "targeted advertising" under applicable laws and regulations. You may choose to opt-out of such disclosures and limit our use of tracking technologies.

5.3. Personal Information Requests

We also provide you with certain choices that may affect how we handle the personal information we control. Depending on your location and your interactions with our services, you may make the following requests regarding your personal information:

1. Information about how we collect and use personal information. We have included this information in this Privacy Policy and can provide it to you without the need for a request.
2. Access to copies of the personal information we have collected about you. Where applicable, we will provide the information in a portable, machine-readable, and user-friendly format.
3. Correction of inaccurate or outdated personal information.
4. Deletion of personal information that we no longer need for the provision of services or other legitimate purposes. You may delete your account in the account settings.
5. Withdrawal of consent, meaning that we have collected and processed your personal information with your consent. The withdrawal of your consent will not affect the lawfulness of any processing conducted prior to your withdrawal, nor will it affect the processing of your personal information based on legal grounds other than consent.
6. Other rights, such as objection and requesting restrictions on the use of personal information.

To make a request, please contact us at [email protected]. We may ask you to provide specific information to help us confirm your identity. Depending on your place of residence, you may have the right to authorize an agent to submit requests on your behalf. We will require the authorized agent to confirm their identity and authority in accordance with applicable laws and regulations. You have the right to exercise the above rights without discrimination.

In certain circumstances, your choices may be limited, for example, if fulfilling your request would harm the rights of others, our ability to provide the requested service, or our ability to comply with legal obligations and enforce legal rights.

5.4. Identity Verification and Response to Your Requests

To ensure the security of your information, we may need to verify your identity before responding to your requests to exercise your rights, such as by requesting certain identity-related supporting information. We will respond to your requests to exercise data subject rights in a timely manner, in accordance with applicable laws and regulations.

5.5. Complaints and Reports

If you believe that your rights regarding your personal information may have been violated or if you have evidence of violations of personal information rights, you may submit complaints and reports to us at [email protected].

5.6. Constraints on Automated Decision-Making

In certain business functions, we may make decisions solely based on non-human automated decision-making mechanisms, such as information systems. If these decisions significantly affect your legitimate rights and interests, you have the right to request an explanation from us.

However, in the following circumstances, we may be unable to respond to your request in accordance with applicable laws and regulations:

1. Directly related to national security and national defense;
2. Directly related to public safety, public health, and major public interests;
3. Directly related to criminal investigation, prosecution, trial, and execution of judgments;
4. There is sufficient evidence to show that you have subjective malice or abuse of rights;
5. Responding to your request would cause serious harm to your legitimate rights and interests, or those of other individuals or organizations;
6. Difficult to obtain your consent but necessary to protect your or other individuals' major legitimate rights and interests, such as life and property;
7. Involving trade secrets;
8. Personal information that you have voluntarily disclosed to the public;
9. Collecting personal information from legally publicly disclosed information, such as lawful news reports, government information disclosure, and other channels.

6. How We Handle Personal Information of Minors

6.1. You declare and warrant that when you use our services, you meet the age requirements of your country/region of residence (or the jurisdiction you are in), and you have the legal capacity and competence necessary to use our services.

6.2. FasyChat attaches great importance to the protection of personal information of minors. Our products and services are primarily intended for adults. Minors or children are not allowed to create their own user accounts without the consent of their parents or guardians. If you are a minor under the age of 18 or have not reached the legal age of majority ("Children"), you should obtain written consent from your parents or guardians before using our products and/or services.

6.3. FasyChat protects the personal information of minors in accordance with relevant laws and regulations.

For the collection of personal information of minors with the consent of parents, we will only use or disclose such information when permitted by law, with explicit consent from parents or guardians, or when it is necessary to protect the minors.

If we find that we have collected personal information of minors without verifiable parental consent, we will make efforts to delete the relevant data as soon as possible and terminate the user account. If you believe that we have collected personal data of minors under the age of 18 or Children, please contact us using the contact information provided at the end of this Privacy Policy.

If you are a parent or legal guardian of a minor, please ensure that you have read this Privacy Policy and take responsibility for your child's activities before allowing your child to create a FasyChat account and use the application. We recommend that you closely monitor your child's use of FasyChat and ensure that your child only uses features appropriate for their age.

7. How Your Personal Information Is Transferred Globally

We deploy local servers in multiple countries around the world. For the purposes of global operations and security management, your personal information may be transferred to and processed in other jurisdictions where our affiliated companies are located. These jurisdictions may be different from the jurisdiction you are in and may not provide the same level of data protection as your jurisdiction. In such cases, we will take necessary and appropriate measures to ensure the security of your personal information during the transmission process, and we will require the recipients of your personal information to provide sufficient protection and security in accordance with this Privacy Policy and applicable laws and regulations.

8. Legal Basis For Data Processing

8.1. We have described the purposes for processing personal data above. The legal basis for processing personal data includes: fulfilling the contract with you (such as providing the services you requested, identifying and authenticating you so that you can use the website); complying with legal requirements (such as complying with applicable accounting rules, fulfilling mandatory disclosure requirements of law enforcement agencies); protecting our legitimate interests (such as managing our relationship with you, ensuring the security of our services, communicating our products and services to you); and based on the consent of our customers (such as delivering cookies, sharing your information with third parties for advertising purposes).

8.2. We will retain your personal information within the necessary scope required by our legitimate business needs (such as providing services to you and complying with legal, tax, and financial requirements), unless otherwise provided by applicable laws or regulations. When your personal information is no longer needed or the retention period specified by applicable laws or regulations has expired, we will delete or anonymize your personal information.

9. Notificationsand Revisions

In order to provide you with better services and as FasyChat's business develops, this Privacy Policy will also be updated accordingly. However, we will not reduce the rights you are entitled to under this Privacy Policy without your explicit consent. We will publish any revisions to this Privacy Policy in a prominent position on the website, so we recommend that you check regularly to be aware of any changes.

For significant changes, we will also provide more prominent notification methods (for example, we will explain the specific changes to the Privacy Policy by means of including but not limited to email, SMS or special prompts on the browsing page, etc.).

Significant changes referred to in this Privacy Policy include, but are not limited to:

(i) Significant changes in our service model, such as the purposes of processing personal information, types of personal information processed, and methods of using personal information;

(ii) Significant changes in our ownership structure, organizational structure, etc., such as business adjustments, bankruptcy and mergers causing changes in ownership, etc.;

(iii) Major changes in the main recipients of personal information sharing, transfer, or public disclosure;

(iv) Significant changes in your rights and how you exercise them in relation to the processing of personal information;

(v) Changes in the department responsible for the security of personal information, contact information, and complaint channels;

(vi) When the personal information security impact assessment report indicates a high risk.

We will also archive previous versions of this Privacy Policy for your reference.

10. How to Contact Us

If you have any questions, opinions, suggestions, complaints, or requests regarding this Privacy Policy or matters related to your personal information, please contact us via email: [email protected]. We will handle your inquiries promptly in accordance with relevant applicable laws and regulations.

If you are not satisfied with our response, especially if our handling of personal information has harmed your legitimate rights and interests, you can also file a complaint or report with the relevant information protection authorities (if applicable).

11. Applicable Lawsand Dispute Resolution

These terms are governed by the substantial law of mainland China, without regard to its conflict of laws principles. Any dispute arising from or in connection with the terms, including any questions regarding its existence, validity, or termination, shall be submitted to the Shanghai International Arbitration Center (SHIAC) for arbitration in accordance with the current SHIAC Arbitration Rules (SHIAC Rules) and finally resolved. These rules are deemed to be incorporated into the terms by reference. The place of arbitration shall be Shanghai, China. The arbitral tribunal shall consist of three (3) arbitrators. The language of arbitration shall be Simplified Chinese/Mandarin.